Returns & Exchanges
At SpinecureMattress, we want you to experience the perfect night's sleep with our 100-night trial period. If you are not completely satisfied with your mattress support or comfort, we offer a streamlined return and exchange process to ensure your total satisfaction.
Initiate Your Request
Contact our dedicated support team via email or our online portal within 100 days of delivery to start your return or exchange process.
Verification and Approval
Provide your order details and a few photos of the mattress condition; our team will review your request and issue a return authorization within 48 hours.
Schedule Free Pickup
Once approved, we will coordinate with our logistics partners to schedule a convenient time to pick up the mattress directly from your home at no extra cost.
Refund Processing
After the mattress is collected and inspected at our facility, we will initiate a full refund to your original payment method within 7-10 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing